Executive/Assistant Manager

Job Purpose:

To be a part of the Pre-sales vertical for the organization which contributes significantly to the overall business and explore alternate sources for the same

Principal Accountabilities:

- Driving & delivering revenue targets for Pre-sales vertical

- Managing outsourced process partners (call canter) to deliver business targets

- Plan manpower and capacity planning for the Pre-sales team at the call center on a regular basis for both launches & sustenance sales

- Maintaining & analysing the data pertaining to the performance of the pre-sales team for all the projects

- Reviewing the performance of pre-sales and coming up with suggestions to further enhance business deliverables

- Developing various alternate sources for generating business from Pre-sales

- Ensuring the quality of the service provided to the customers on calls (data interpretation & training to improve quality)

Functional Competencies:

- Product Knowledge (e.g. specifications, location)

- Understanding of Sales Processes (e.g. SOPs)

- Stakeholder management

- Industry knowledge (e.g. competition analysis)

- Data analytics using Advanced MS Excel and other tools

Mahindra Leadership Competencies (2 Critical competencies):

- Innovation-led Transformation

• Generating & encouraging out of the box ideas from the team
• Being willing to learn from mistakes and taking risks after careful appreciation of the critical factors

- Customer Focus

• Understanding stated & unstated needs of the customer
• Analyzing overall customer experience in order to increase satisfaction levels
• Demonstrating empathy, warmth & attentiveness