Sr. Manager- Customer Relations

6 - 10 Years
Gurgaon

Job Description

  • Driving collections, handovers, registrations against defined targets
  • Drive the customer first culture across teams in ensuring customers are serviced first time right
  • Training and development of team member
  • Escalation management
  • Driving process adherence as per defined standards
  • MIS and reports
  • Banker relationship management and banking approval for projects
  • Driving additional revenue through Value added service 
  • Supporting the Regional CR head/Corporate CR Head with insight on customer expectations and issues vis--vis product and customer service delivery.
  • Overall service request management.
  • Motivating the team to perform at the highest standards of service and ensure that all due processes and systems are followed.
  • Inter departmental coordination
  • Keeping a track in respect to accounts related issues.
  • Attending customer related meetings.
  • Having an on the ground information about projects through regular site visits.
  • Organizing CR and engagement events for the residents at the projects
  • Preparing the schedule during pre-handover & handover timing.
  • Regular internal audits for the processes and documentation of the CRM activities

Salary: Not Disclosed by Recruiter

Industry:Real Estate / Property

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:MBA/PGDM - Any Specialization

Company Profile

Mahindra Lifespace Developers limited

Mahindra Lifespace Developers Ltd, the real estate development business of the $17.8 billion Mahindra Group, is a leader in sustainable urbanization, through the creation of residential and integrated large format development across India. Mahindra Lifespaces has a footprint of over 1.20 million sq. ft. (12.94 million sq ft) of completed projects and over 0.88 million sq. ft. (9.44 million sq. ft.) of ongoing and forthcoming projects. The company has pioneered the concept of an integrated business city through ‘Mahindra World City’ developments in Chennai and Jaipur. These developments span 4,437 acres and house over 125 reputed global and Indian companies and provide an integrated environment for Livelihood, Living and Life. The company’s residential footprint spans Mumbai, Pune, Delhi NCR, Nagpur, Hyderabad, Chennai and Bengaluru. In addition, Mahindra Lifespaces enables access to quality housing at affordable prices via its brand ‘Happinest’.
View Contact Details+

Recruiter Name:Ksshama

Contact Company:Mahindra Lifespace Developers limited

Address :Mahindra Towers, 5th Floor, Worli, MUMBAI, Maharashtra - 400018,India