Manager – Facility Management

5 - 10 Years
Gurgaon

Job Description

  • Get involved in the design stage of new projects to input from an operational perspective to ensure seamless transition from construction to maintenance stage.
  • Ensure current FM processes / systems are followed and focus on continuous improvement lay down guidelines on performance
  • Drive high quality, safety, timely and efficient delivery of FM services as per defined service levels, right from pre handover to handover stage till the society / RWA formation
  • Develop/Sharpen and implement SOPs and IT systems to ensure effective FM services including pre handover, handover and post-handover operations (Housekeeping, maintenance of equipment, security, soft / hard services and overall operations for all sites with outsourced FM agencies)
  • Regularly audit regional adherence of FM processes and documentation
  • Train & guide the teams on takeover of units and common areas and ensure adherence to process. 
  • Define and closely monitor TAT on customer complaint resolution and interaction standards for all FM transactions. Step in when required to ensure smooth functioning.
  • Ensure yearly planning of handover schedules, budgets and adherence. Define and allocate central / regional budgets and track variance, reasons.
  • Enable planning and implementation of society formation process (legal, documentation) and ensure complete handover and exit
  • Responsible for collation and preparation of weekly FM reports, MMRs & others MIS including key trends, analysis of complaints, effective planning for risk mitigation, etc.

Salary: Not Disclosed by Recruiter

Industry:Real Estate / Property

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Keyskills

Desired Candidate Profile

5 - 10 yrs. of experience, especially in areas pertaining to Facilities Management (Defence / Hospitality experience preferred). Should have a working knowledge of technical aspects related to FM operations (MEP) with at least 5 years of Real Estate property management services. Must have been involved in setting up handover / post-handover operations of residential unit / common area & creating a roadmap for heightened consumer experience. Experience in managing luxury projects will be an added advantage.

Education-

Doctorate:Doctorate Not Required

Company Profile

Mahindra Lifespace Developers limited

Mahindra Lifespace Developers Ltd, the real estate development business of the $17.8 billion Mahindra Group, is a leader in sustainable urbanization, through the creation of residential and integrated large format development across India. Mahindra Lifespaces has a footprint of over 1.20 million sq. ft. (12.94 million sq ft) of completed projects and over 0.88 million sq. ft. (9.44 million sq. ft.) of ongoing and forthcoming projects. The company has pioneered the concept of an integrated business city through ‘Mahindra World City’ developments in Chennai and Jaipur. These developments span 4,437 acres and house over 125 reputed global and Indian companies and provide an integrated environment for Livelihood, Living and Life. The company’s residential footprint spans Mumbai, Pune, Delhi NCR, Nagpur, Hyderabad, Chennai and Bengaluru. In addition, Mahindra Lifespaces enables access to quality housing at affordable prices via its brand ‘Happinest’.
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Recruiter Name:Ms. Meghna

Contact Company:Mahindra Lifespace Developers limited