1. Meet Customers regularly occupying the facility to understand the issues and expectations. Resolve issues in coordination with the Operations team.
2. Interact with clients- representatives for their site visits and respond to specific queries related to techno-commercial and legal aspects.
3. Co-ordinate with the project execution, customer relationship mangers and property management team for effective transition and hand over of premises for ongoing operational support for the entire period of legal agreement.
4. Tracking of legal and compliance related requirements between the company and the customer.
5. Coordinate with finance teams for invoicing and reconciliation.
6. Conduct site rounds and provide inputs for improvement.
7. Analyse and use customer insights to provide inputs for planning of Company's future projects.
8. Follow up to ensure appropriate action on customer feedback.
9. Coordinate with various internal teams for the improvement initiatives effectively.
10. Assist in conducting client perception surveys and client engagement activities. Follow up for the action subsequent to the surveys to address the concerns raised.
11. Provide necessary inputs and support whenever any major concerns or disputes are escalated by clients.
12. Support implementation of process and system initiatives such as; Business Excellence, SFDC systems, IMS, Kaizen, etc.
13. Competitor surveys and bench-marking with the best in the industry.