Manager – CRM (Thane)

8 - 10 Years

Job Description

1. Meet Customers regularly occupying the facility to understand the issues and expectations. Resolve issues in coordination with the Operations team. 

 2. Interact with clients- representatives for their site visits and respond to specific queries related to techno-commercial and legal aspects. 

 3. Co-ordinate with the project execution, customer relationship mangers and property management team for effective transition and hand over of premises for ongoing operational support for the entire period of legal agreement. 

 4. Tracking of legal and compliance related requirements between the company and the customer. 

5. Coordinate with finance teams for invoicing and reconciliation. 

6. Conduct site rounds and provide inputs for improvement. 

7. Analyse and use customer insights to provide inputs for planning of Company's future projects.

8. Follow up to ensure appropriate action on customer feedback. 

9. Coordinate with various internal teams for the improvement initiatives effectively.

10. Assist in conducting client perception surveys and client engagement activities. Follow up for the action subsequent to the surveys to address the concerns raised. 

11. Provide necessary inputs and support whenever any major concerns or disputes are escalated by clients. 

12. Support implementation of process and system initiatives such as; Business Excellence, SFDC systems, IMS, Kaizen, etc. 

13. Competitor surveys and bench-marking with the best in the industry.

Salary: INR 12,00,000 - 14,00,000 P.A.

Industry:Real Estate / Property

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

Mahindra Lifespace Developers limited

Mahindra Lifespace Developers Ltd, the real estate development business of the $19 billion Mahindra Group, is a leader in sustainable urbanization, through the creation of residential and integrated large format development across India. Mahindra Lifespaces has a footprint of over 1.20 million sq. ft. (12.94 million sq ft) of completed projects and over 0.88 million sq. ft. (9.44 million sq. ft.) of ongoing and forthcoming projects. The company has pioneered the concept of an integrated business city through ‘Mahindra World City’ developments in Chennai and Jaipur. These developments span 4,437 acres and house over 125 reputed global and Indian companies and provide an integrated environment for Livelihood, Living and Life. The company’s residential footprint spans Mumbai, Pune, Delhi NCR, Nagpur, Hyderabad, Chennai and Bengaluru. In addition, Mahindra Lifespaces enables access to quality housing at affordable prices via its brand ‘Happinest’.
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Contact Company:Mahindra Lifespace Developers limited