Hiring For CRM -Back Office- Mahindra Lifespaces – Happinest (Offroll)

1 - 6 Years

Job Description

Managing End to end Registration process for Upcoming Site
Preparing Agreements
Handling customer queries related to maintenance of sites through e-mail, telephone etc.
Record details of enquiries, comments and Complaints.
Record details of action taken against each complaint/ queries.
Regular followup for payments.
Maintain customer database.
Communicate and Coordinate within internal departments.
Responsible for attending and recording client complaints.
Drive post sales activity
Liaise with sales team for status updation of the project
MIS reporting to management
Maintenance of the client database.
On time monitoring of complaints and ensure proper follow up on corrective action and successful closure to maximise customer satisfaction.
Prompt management of the possession/ agreement documentation.
Ensuring On-time receiving of proper and accurate booking amount.
Ensuring timely collection of receivables.
Handling post sales activities like Registration, Documentation and MIS
Interact regularly with all clients- past and present and be aware of all problems faced by them.
Ensure that all problems arising in defect liability period are attended by the maintenance team by regularly following up on this with the concerned authority.
Keep in touch with all customers and send appropriate greetings both individually and in groups.
Hold events in our projects for customers to improve group interactions with us and also to be fully aware of the happenings in the projects.
Get involved in planning and execution of handing over process so as to make it a memorable event for the client.

Salary: Not Disclosed by Recruiter

Industry:Real Estate / Property

Functional Area:Sales, Retail, Business Development

Role Category:After Sales Service

Role:Post Sales Consultant

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Mahindra Lifespace Developers limited

Mahindra Lifespace Developers Ltd, the real estate development business of the $17.8 billion Mahindra Group, is a leader in sustainable urbanization, through the creation of residential and integrated large format development across India. Mahindra Lifespaces has a footprint of over 1.20 million sq. ft. (12.94 million sq ft) of completed projects and over 0.88 million sq. ft. (9.44 million sq. ft.) of ongoing and forthcoming projects. The company has pioneered the concept of an integrated business city through ‘Mahindra World City’ developments in Chennai and Jaipur. These developments span 4,437 acres and house over 125 reputed global and Indian companies and provide an integrated environment for Livelihood, Living and Life. The company’s residential footprint spans Mumbai, Pune, Delhi NCR, Nagpur, Hyderabad, Chennai and Bengaluru. In addition, Mahindra Lifespaces enables access to quality housing at affordable prices via its brand ‘Happinest’.
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Recruiter Name:Ms. Meghna

Contact Company:Mahindra Lifespace Developers limited