CRM Executive (kalyan)

3 - 5 Years

Job Description

  • Will be responsible for any customer interface as the first point of contact
  • Conduct the welcome call for every new customer
  • Resolve day to day queries. Strive for maximum closure on real time basis
  • Effectively handle customer feedback and complaints
  • Ensure timely closure of complaints with necessary back-end coordination
  • Collections and follow ups based on the monthly target, including:
o Ensure Demand calls
o Pre-due date calls
o Follow up reminder calls
o Highlight defaulters and other risks well on time
o Final collection closure

  • Supporting the CR Manager with insight on customer expectations and issues vis--vis product and customer service delivery
  • Adherence as per the SOPs
  • Inputs and support in preparing monthly reports & MIS
  • Keeping a check on the outstanding status of collection from customers
  • Assist the bank approvals for the project with regards to housing loan
  • Providing housing finance assistance as per customer requirements
  • Execution of agreement for sale or equivalent
  • Coordinate with accounts for reconciliation and to avoid accounts related issues in CR systems
  • Effectively manage customer expectations for visits and handover
  • Attending customer related meetings if required.
  • Having an on the ground information about projects through regular site visits.
  • Participate and assist the Manager in CR and engagement events for the residents at the projects
  • Adherence to schedule during pre-handover & handover timing
  • Responsible for effective handover experience
  • Facilitate smooth transition for customer post-handover
  • Highlight specific escalations to CR Manager for post-handover concerns
  • Regular customer communication on project, offers and industry updates 
  • Facilitate complete customer documentation and formalities for society formation

Salary: INR 6,00,000 - 6,50,000 P.A.

Industry:Real Estate / Property

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

Mahindra Lifespace Developers limited

Mahindra Lifespace Developers Ltd, the real estate development business of the $19 billion Mahindra Group, is a leader in sustainable urbanization, through the creation of residential and integrated large format development across India. Mahindra Lifespaces has a footprint of over 1.20 million sq. ft. (12.94 million sq ft) of completed projects and over 0.88 million sq. ft. (9.44 million sq. ft.) of ongoing and forthcoming projects. The company has pioneered the concept of an integrated business city through ‘Mahindra World City’ developments in Chennai and Jaipur. These developments span 4,437 acres and house over 125 reputed global and Indian companies and provide an integrated environment for Livelihood, Living and Life. The company’s residential footprint spans Mumbai, Pune, Delhi NCR, Nagpur, Hyderabad, Chennai and Bengaluru. In addition, Mahindra Lifespaces enables access to quality housing at affordable prices via its brand ‘Happinest’.
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Contact Company:Mahindra Lifespace Developers limited